DBQ Fighting Saints
Many companies claim that they have the “Best service in the business” but few even have a way to measure how happy customers are. Here at 麻豆精选. we have a system that allows us to capture feedback after every service call. We use the Net Promoter Score system .
The average N. American company has a Net Promoter Score庐 of 10.聽 Some well-loved companies reach scores into the 70s and 80s.
The Net Promoter Score (NPS)庐, is a straightforward loyalty metric that holds companies and employees accountable for how they treat customers. It is both a loyalty metric and a discipline for using customer feedback to fuel profitable growth in your business.
Employees at all levels of the organization understand it, opening doors to customer centric change and improved performance.